Welcome to our world of chocolate delights! As an Emirati business owner with a passion for crafting exquisite chocolates, desserts, and cakes, I am thrilled to introduce you to our delightful creations. Our journey began with a simple yet profound love for the art of chocolate making, and it's our joy to share this passion with you through our website.

Here at KAKAW BYNZ SWEETS , we are dedicated to spreading the joy of chocolate across the UAE, from the comfort of your home to every doorstep in the country. Each chocolate, dessert, and cake we create is a labor of love, meticulously crafted to bring a smile to your face and a burst of flavor to your taste buds.

Our commitment to quality, creativity, and innovation drives us to constantly push the boundaries of chocolate craftsmanship, ensuring that every bite is a moment of pure indulgence and bliss. Whether you're celebrating a special occasion or simply treating yourself to a sweet escape, our decadent creations are sure to delight and inspire.

Thank you for joining us on this delicious journey. We invite you to explore our collection, indulge your senses, and experience the magic of chocolate with us. Welcome to the sweetest adventure in UAE!

By accessing this website, we assume you accept these terms and conditions in full. Do not continue to use KAKAW BYNZ SWEETS's website if you do not accept all of the terms and conditions stated on this page.

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements:

Use of the Website:

- You agree to use the website only for lawful purposes and in a way that does not infringe on the rights of, restrict or inhibit anyone else's use and enjoyment of the website.

Intellectual Property Rights:

- Unless otherwise stated, we own the intellectual property rights for all material on KAKAW BYNZ SWEETS. All intellectual property rights are reserved. You may view and/or print pages from the website for your own personal use subject to restrictions set in these terms and conditions.

Restrictions:

- You are specifically restricted from all of the following:

    - Publishing any website material in any other media.

    - Selling, sublicensing, and/or otherwise commercializing any website material.

    - Publicly performing and/or showing any website material.

    - Using this website in any way that is or may be damaging to this website.

    - Using this website in any way that impacts user access to this website.

    - Using this website contrary to applicable laws and regulations, or in any way may cause harm to the website, or to any person or business entity.

Disclaimer:

- To the maximum extent permitted by applicable law, we exclude all representations, warranties, and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose, and/or the use of reasonable care and skill).

 

Governing Law:

- These terms and conditions are governed by and construed in accordance with the laws of UAE and you irrevocably submit to the exclusive jurisdiction of the courts in UAE

If you have any questions or concerns about these terms and conditions, please feel free to contact us.

 

 

Privacy Policy

KAKAW BYNZ SWEETS is committed to protecting the privacy of our users. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you visit our website.

Information We Collect:

- Personal Information: When you visit our website, we may collect personal information that you voluntarily provide to us, such as your name, email address, and phone number.

- Usage Information:*We may also collect non-personal information about your visit to our website, including your IP address, browser type, operating system, and pages visited.

How We Use Your Information:

We may use the information we collect from you to:

- Personalize your experience on our website

- Improve our website and customer service

- Send periodic emails with updates, promotions, or other information related to our products and services

Data Security:

We take the security of your personal information seriously and have implemented measures to protect it from unauthorized access, disclosure, alteration, or destruction.

Third-Party Disclosure:

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent. However, we may share your information with trusted third parties who assist us in operating our website, conducting our business, or servicing you. 

 

By using our website, you consent to the terms of this Privacy Policy.

ensure that your privacy policy complies with relevant laws and regulations.

 Refund Policy:

Due to the perishable nature of our chocolate products, we do not accept returns or offer refunds for any chocolate purchases. We take great care to ensure the quality and freshness of our chocolates, and once an order has been delivered, it cannot be returned or refunded.

Cancellation Policy:

- Cancellation Before Processing:

 If you wish to cancel your order before it has been processed for delivery, you may do so by contacting us directly. In such cases, we will provide a full refund of the order amount to the original payment method.

- Cancellation After Processing:

Once an order has been processed and dispatched for delivery, cancellations are not accepted. If the order has already been sent out with our driver for delivery, it cannot be canceled.

Contact Us:

If you need to cancel your order or have any questions regarding our refund and cancellation policy, please contact us at our email cacaoae@gmail.com. Our customer service team is here to assist you.

Exceptions:

In rare cases where an order cannot be fulfilled or if there are issues with the quality of the products received, please contact us immediately upon receipt of the order. We will work with you to resolve the issue and may provide a refund or replacement at our discretion.

By placing an order with KAKAW BYNZ SWEETS, you agree to abide by the terms and conditions outlined in this refund and cancellation policy.

 

Delivery Timing:

we strive to provide timely delivery service to our customers. However, please note that due to various factors such as traffic, weather conditions, and order volume, we are unable to provide specific delivery timing guarantees.

Order Cut-Off Time:

Orders received after 4 PM will be processed on the following business day. Delivery for these orders will be scheduled for the day after processing. We appreciate your understanding and patience as we work diligently to fulfill your orders in a timely manner.

Non serviceable delivery Areas:

Unfortunately, we apologize for any inconvenience as we are no delivering to those Non serviceable area:

Abu Dhabi:

All Western region, Beda Zayed/Zayed Military, Mirfa/Ruwais/Giyathi, Al Dhafra airbase

Al Ain:

Abu Samra, Al Raad, Al Dahra, Bin Asmad, Al Khatim, Al Khaznah, Al Qua/Al Quaa, Al Saad, Al Ajban, Al Waqan/Al Wagan, Dhaharat Al Teeb, Nahel, Remah, Sweihan
Dubai: Hatta, JAFZA

Fujairah:

Al Taween, Al Uyaynah, Ashashah, Tawi Yabbah, Wadi Al Heliow, Wadi Shees, Wadi Siji/Wadi Ejili, Wadi Asma, Wadi Al Kor, Wadi Munai/Wadi Mai

Ras Al Khaimah:

Al Ghayl, Al Jeer, Havelat, All Oman Border Area, Baqal/Dahir, Ghalilah/Wadi Ghalilah, Jebel Jais all areas, Jebel Yibir, Huwaylat, Rafaq/Wadi Sena, Wadi Fara/Wadi Sidr, Shaam/Wadi Sham, Wadi al Bayh, WADI KUB/Wadi Ghub, Wadi naqab hike

Sharjah:

Hamriyah Free Zone, Nahwa/Madha, Madam/Margham, Nazwa, Suwaydan, Wadi Qurha

Umm Al Quwain:

Al Nabaggah, Al Wayayah, Falaj Al Mualla

 

KAKAW BYNZ SWEETS

customer service emails :

custumerservice@cacaouae.com

cacaoae@gmail.com

Mobile : 0502991400

Mobile (2) : 0565000133

UAE , ABUDHABI 

UAE